Public Utilities


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Utility Operations

The Utility Department is responsible for operation and maintenance of the City owned electric, water, wastewater and natural gas facilities.

Utility Billing

The Public Utility Billing division is responsible for all activities related to accurately generating and collecting all utility bills for City customers. The meter readers read all electric, gas and water meters and connecting and disconnecting services, as necessary. The customer service personnel are responsible for explaining billing questions, establishing new accounts and generating work orders for field crews. The Manager of Utility Billing oversees the Utilities Billing division.

The Bennettsville utility billing department accepts debit and credit cards for payment. The accepted cards are Visa, Master Card and Discover.

Our mission is to provide professional, accurate, friendly services to our commercial and residentital customers/citizens when reading meters, establishing new services, billing, and collecting payments; to assist customers/citizens with questions; and to interact with all internal departments in a manner that will enhance the productivity and effeciency of the city to ensure a benenficial outcome for all.

We will strive to uphold this mission by going above and beyond expectations (within established guidelines and procedures) in the hopes that newcomers, visitors, and customers have a positive experience with City Hall either in person or by phone when interacting with the Utility Billing Department.


Water Distribution

The Water Distribution division operates and maintains the City’s water distribution system to provide customers with a reliable source of water for residential, commercial and industrial consumption and for fire protection. The division administers a backflow prevention program, leak detection and repair program, hydrant and valve maintenance program, and a system flushing in addition to making taps for new customers. The Utility Line Supervisor oversees the Water Distribution and Sewer Collection divisions. The division provides 24-hour trouble service.

Water Treatment Plant

The Water Treatment Plant division operates and maintains the city’s four million gallon per day surface water treatment plant and well system. The division is responsible for producing potable water which meets the safe standards and criteria established by the Environmental Protection Agency and the South Carolina Department of Health and Environmental Control. The division currently produces between 2.0 and 2.5 million gallons per day. The Utility Plant Superintendent is responsible for overseeing the operation of the water treatment plant and the wastewater treatment plant. The division maintains on-call service to oversee 24-hour plant operations.

Wastewater Treatment Plant

The Wastewater Treatment Plant division is responsible for operation and maintenance of the city’s wastewater treatment plant and sewage lift stations. The plant is operated in compliance with all Environmental Protection Agency and South Carolina Department of Health and Environmental Control regulations to ensure that all effluent discharged into Crooked Creek meets permit limits. The division also administers a sewer use and industrial pretreatment ordinance and monitors all industrial waste discharged into the system. An upgrade and expansion of the wastewater treatment plant to a design capacity of 3.9 millions per day was completed in 1995. The division currently treats between 2.0 and 2.5 million gallons per day. The division maintains on-call status to oversee 24-hour plant operations.

Electric & Gas

Electrical Distribution

The Electrical Department Division operate and maintains the city’s electrical facilities, which provide residential and commercial customers with a dependable supply of electricity. The city currently purchases power from Marlboro Electric Cooperative and maintains one substation. A new substation was constructed outside the city to take delivery from the Marlboro Electric Cooperative. The Electric Distribution Supervisor oversees and coordinates the activities of a Line Foreman and five Line Workers. The division provides 24-hour trouble service.

Gas Distribution

The Natural Gas division operates and maintains the City’s natural gas system and facilities. The City currently purchases natural gas from South Carolina Pipeline. A Gas Distribution Supervisor heads the division. A field crew staffed by three personnel is responsible for making new service taps, piping dwellings, repairing leaks, and connecting appliances and responding to other customer calls on request for service. The division provides a 24-hour trouble service.

A Propane Air Plant is located strategically on Hwy. 15/401 Bypass. Its purpose is to supplement natural gas supply to the City under extreme load conditions and curtailments issued by pipeline suppliers. At this facility liquid propane is vaporized, mixed with air, and then injected into the gas system. The operation of this facility can save thousands of dollars in penalty gas purchases by keeping the system demand from exceeding contract allotments.